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The short version
Free US shipping on orders $39+. Orders ship within 1 business day. Most US deliveries arrive in 3–5 business days.
30-day satisfaction guarantee. If SPINX isn't doing what we promised, return it within 30 days for a full refund. Customer pays return shipping.
01Where we ship
SPINX currently ships to all 48 contiguous US states. We do not currently ship to Alaska, Hawaii, US territories (Puerto Rico, Guam, etc.), APO/FPO/DPO addresses, or international destinations.
We're expanding shipping coverage as we grow. If you'd like to be notified when SPINX is available in your region, drop us a line at hello@spinxpro.com.
02Shipping costs & delivery time
| Order subtotal | Shipping cost | Estimated delivery |
|---|---|---|
| $39.00 and above | FREE | 3–5 business days |
| Under $39.00 | $5.99 flat | 3–5 business days |
Delivery estimates are calculated from when your order leaves our warehouse, not from when you place the order. Add 1 business day for processing.
Shipping carriers: We use USPS Ground Advantage and UPS Ground depending on package weight and destination. You'll see your specific carrier in your shipment confirmation email.
03Order processing
Orders placed before 2:00 PM ET on a business day ship the same day. Orders placed after 2:00 PM ET, on weekends, or on US federal holidays ship the next business day.
We do not ship on Saturdays, Sundays, or US federal holidays.
04Tracking your order
You'll receive a shipment confirmation email with tracking the moment your order leaves our facility. The tracking number works on the carrier's website (usps.com or ups.com) and updates within 24 hours of pickup.
If you don't see the tracking email after 2 business days, check your spam folder, then email hello@spinxpro.com with your order number and we'll resend it.
05Lost, damaged, or wrong items
Lost in transit
If tracking shows your package as delivered but you can't find it, please wait 48 hours — carriers sometimes mark packages delivered before the actual delivery, and they often turn up the next day. After 48 hours with no package, email us with your order number and we'll file a carrier claim and ship a replacement at no cost to you.
Damaged on arrival
Take a photo of the damaged package and bottle within 48 hours of delivery and email it to hello@spinxpro.com with your order number. We'll ship a replacement at no cost to you and file the carrier claim ourselves.
Wrong item received
This shouldn't happen — we're a one-product brand right now — but if it does, email us a photo of what you received and we'll send the correct item plus a prepaid return label for the wrong one.
0630-day return policy
You have 30 days from the delivery date to request a return for any reason. Used or unused, partial bottle or full — we'll honor the return as long as it's within 30 days.
How to start a return
- Email hello@spinxpro.com with your order number and a one-line note about why you're returning (helps us improve the product).
- We'll reply within 1 business day with a return authorization number and the return shipping address.
- Pack the bottle (and microfiber cloth + cotton bag if returning the full kit) in a padded envelope or small box.
- Ship to the return address using a trackable carrier of your choice. Customer pays return shipping.
- Once we receive the return, we process the refund within 3 business days.
What we ask
Please don't ship returns without contacting us first — packages without a return authorization number can be delayed in our receiving process. The authorization is just a quick email; takes 30 seconds.
07How refunds work
Refunds are issued to the original payment method (credit card, debit card, or other Shopify-supported payment) within 3 business days of receiving your return. Most banks post the refund within 5–7 business days after that.
Original shipping charges (if any) are refunded as part of the return. Return shipping costs you paid are not reimbursed.
If you used a discount code or promotional offer on the original order, the refund will reflect the actual amount you paid, not the pre-discount total.
08Exchanges
We're a one-product brand at the moment — SPINX 100ml is the only SKU — so traditional exchanges aren't applicable. If you'd like to swap a 1-Kit order for a 2-Kit bundle (or vice versa), email us within the 30-day window and we'll process it as a refund + new order.
09Questions?
The fastest way to reach us is email: hello@spinxpro.com. We typically reply within 1 business day, often the same day.
For order-specific questions, please include your order number (looks like #SP1023 or similar) so we can pull up your order without back-and-forth.